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Questions &
Concerns
- Tired of being dependent on
vendors for participant materials every time you are wanting to
run a training course?
- Unable to customize your own
participant materials or would it cost "an arm and a
leg" to have the vendor do it?
- Little or no flexibility in the
use of current consultant/vendor supplied training materials?
- Do you not have the time or
resources to design and develop appropriate interventions?
- Little or no vertical and/or
horizontal integration? Different models, skills, behaviors etc
for different levels in the organization. Different core skills
in different interventions - selling, negotiating, conflict
handling, performance management etc.
CLEAR™
is the Answer
 CLEAR™
is a set of learning interventions for developing skills which have
a strong interactive base. For example Leadership, Selling, Service
Quality etc.
CLEAR™
achieves integration through a set of Core Interactive Skills and a
Collaborative Problem Solving Process which form the basis for
each intervention.
CLEAR™ can be
totally customized by you. We provide all participant materials on
CD-ROM in MSWord, Corel WordPerfect and HTML (internet/intranet)
formats.
CLEAR™ gives you
flexibility in delivery. "Traditional" Facilitator
directed or learner directed via your organization's intranet. You
could even place it on your internet site if you do not an intranet.
With CLEAR™ you are
no longer dependent on a vendor every time you run a program. You
have the rights to reproduce materials as an when you need them. Via
your organizations intranet everyone has access to learning when
they need it most.
CLEAR™ Core Interactive
Skills
There are 5 behavior clusters that we have identified as critical to
the success of any interaction. These clusters make up the CLEAR
Skills of:
 Clarifying
Providing overall direction for an interaction and developing a
clear understanding of the topic or issue being discussed.
Listening & Responding
Showing that you are actively listening to and understand the
concerns and feelings of individuals or the group.
Exploring
Generating ideas and suggestions on what and how to go about
something.
Actioning
Reaching agreement on the best solution and tying down the
details.
Reviewing
Reviewing the interaction, establishing follow-up and
ensuring implementation of agreed actions.
Each of the CLEAR Skills clusters are further broken down into
identifiable and easy to learn behaviors. We should also note that
these skills are used as and when necessary and should not be seen
as sequential.
CLEAR™ Collaborative Problem
Solving Process
 An
underlying objective of all our interactions should be to enhance
the relationships between those involved. The only successful
way to achieve this is to approach interactions in a collaborative /
win-win manner.
With few exceptions most business related interactions are
of problem solving nature. A sales call, for example, should
be viewed as a process of helping both parties solve their
respective "problems". The seller needs to
sell. Buyers make "buying decisions" based on
a desire / need to resolve dissatisfactions / problems. Sales people
help buyers in this decision making process.
The CLEAR Process Model provides you with a process against which to
plan and conduct your interactions. The
process "steps" are not necessarily sequential, but each
is, as with the CLEAR skills, essential if you are going to achieve
your objectives for that interaction.
Intervention Examples:
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